Software Support – English + Portuguese Speakers
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
Bachelor degree or University student/graduate.
We are looking for customer-focused candidates who enjoy working with technology and are looking forward to develop their talents.
Excellent telephone manner and customer service skills.
Excellent writing skills, particularly email, to communicate with customers.
Ability to analyze problems, identify root causes and make decisions to solve them.
Proficient in using computer software products and working knowledge of Internet usage.
Professional fluency in written and spoken English – proficient level required.
Fluency in Portuguese, will receive special consideration.
Availability to work on weekends is a MUST.
The following qualifications are not required but will be considered a plus:
Call center and /or telemarketing experience,
Experience with travel distribution/reservation systems ((Sabre, Galileo, Amadeus), including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings,
Experience working at a travel agency and/or airline reservation or other travel industry provider,
Travel industry knowledge.
If you are interested, please email Isabel.Camelo@sabre.com adding your updated Resume.